Packet : 61549790crm.rar filelist
客户关系管理—客户投诉分析.htm
客户关系管理—客户投诉实战案例分析.htm
客户关系管理—满足客户需求的技巧.htm
客户关系管理—如何制定客户服务宗旨.htm
客户关系管理—特殊客户投诉有效处理技巧.htm
客户关系管理—优质服务对服务人员的意义.htm
客户关系管理—有效处理投诉的方法和步骤.htm
客户关系管理—整合最佳形象的技巧.htm
客户关系管理—正确处理客户投诉的原则.htm
客户关系管理—综合客户服务技巧.htm
客户管理—客户投诉管理制度

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