著名的在线客户服务平台IM800中的自助式知识库系统的完整集成接口，可以利用此知识库实现非格式内容的统一管理，而其丰富的调用接口则为扩展的应用方式呈现提供了无限的可能。

Packet : IM800_KBS_Integration.rar filelist
IM800_KBS_Integration.pdf

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