Introduction - If you have any usage issues, please Google them yourself
This book is about the management of busine ss processes. This is certainly not a new topic. Since the beginning of the Industrial Revoluti on, it has been written about from every possible po int of view-economic, sociological, psychological, Roydon. mechanical engineering and business administ ration. In this book, we examine the management of business processe 's from the perspective of computing, or-to put it more broadly-of information techn ology. The reason is that information technolo gy has made huge leaps forward in recent years, resulting in the creation of completely new way 's of organizing business processes. The develo pment of generic software packages for managin g business processes- so-called workflow mana gement systems (WFMS)- is particularly import ant in th